Shipping Policy

Effective Date: October 15, 2026

This Shipping Policy applies to orders placed through [Website] and is intended to provide customers with information about shipping methods, processing times, delivery and related charges.

1. Shipping Locations

We currently ship to:

• Ontario

• Other Canadian provinces and territories where shipping is available

Certain products may have shipping restrictions based on size, weight, destination, season, carrier requirements or applicable law.

If we cannot ship a particular product to your location, we will contact you.

2. Order Processing

Orders are normally processed within [1–5] business days after payment has been successfully received.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During peak seasons, holidays, sales, or periods of unusually high demand, processing may take longer.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on factors such as:

• delivery address;

• package size;

• package weight;

• shipping method;

• carrier; and

• applicable promotions.

Where shipping charges are known at the time of purchase, they will be disclosed before the order is completed.

4. Delivery Estimates

Estimated delivery times are provided by the applicable carrier and are estimates only.

Typical delivery times may vary depending on destination and carrier.

Ontario: approximately 5 - 7 business days
Other Canadian destinations: approximately 5 - 11 business days

Delivery estimates do not include order-processing time unless specifically stated.

We do not guarantee carrier delivery dates unless a specific guaranteed service has been purchased and the applicable carrier provides such guarantee.

5. Carrier Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• severe weather;

• storms;

• road closures;

• natural disasters;

• labour disruptions;

• strikes;

• transportation interruptions;

• carrier operational delays;

• customs delays;

• incorrect addresses; or

• other events beyond our reasonable control.

We will make reasonable efforts to assist customers in locating delayed shipments.

6. Tracking

Where available, tracking information will be provided by email after the order has been shipped.

Tracking information is supplied by the carrier and may take some time to become active after the shipment is picked up.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address.

Please review your address carefully before completing your order.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges required to resend the order, except where applicable law provides otherwise.

8. Lost or Damaged Shipments

If your shipment appears to be lost or arrives damaged, please contact us promptly.

For damaged packages, we may request photographs of:

• the shipping box;

• shipping label;

• internal packaging; and

• damaged product.

We may work with the carrier to investigate the shipment.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

9. Food and Honey Shipments

Honey and other food products should be stored promptly according to the instructions provided on the product packaging.

Honey may crystallize during storage or transportation. Crystallization is a natural characteristic of honey and is not considered damage or spoilage by itself.

Customers should not leave food products exposed to extreme temperatures for extended periods.

10. Large and Heavy Beekeeping Equipment

Large or heavy products, including hive equipment, woodenware, pallets, bulk honey or other oversized products, may require special shipping arrangements.

Additional freight charges may apply.

Where additional freight charges are required and were not reasonably determinable at checkout, we will contact the customer before shipment where appropriate.

11. Local Pickup

Where local pickup is offered, the customer will receive instructions regarding pickup location and available pickup times.

Customers must wait until they receive confirmation that their order is ready before arriving for pickup.

Identification or proof of purchase may be required.

12. International Shipping

International shipping may be available for selected products.

Customers are responsible for any customs duties, import taxes, brokerage fees or other charges imposed by the destination country unless expressly stated otherwise.

We are not responsible for delays caused by customs authorities.

Certain food products, biological products, bee-related products, equipment or other items may be restricted from international shipment.

13. Shipping and Returns

Shipping costs associated with voluntary returns are generally the responsibility of the customer.

Where an item is defective, damaged, incorrectly supplied or where applicable law requires the seller to bear return shipping costs, we will provide appropriate instructions.

Please see our Return & Refund Policy for complete details.

14. Contact

For shipping questions, please contact:

Innisfil Creek Honey Ltd.
6090 10 Sideroad, Cookstown, Ontario L0L 1L0
705-456-5093
sales@innisfilcreekhoney.com
innisfilcreekhoney.com