Privacy Policy

Effective Date: October 15, 2026

Innisfil Creek Honey Ltd., operating as Innisfil Creek Honey Ltd. ("we", "us" or "our"), respects your privacy.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit or purchase from [Website].

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact Information

• Name

• Mailing address

• Shipping address

• Billing address

• Email address

• Telephone number

Order Information

• Products purchased

• Order number

• Order history

• Shipping information

• Returns and refunds

• Customer-service communications

Payment Information

Payments are generally processed through third-party payment processors.

We do not intentionally collect or store complete payment-card numbers when payment processing is handled by our payment providers.

Payment information is subject to the privacy policies and security practices of the applicable payment processor.

Website Information

We may collect information such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Referring website

• Approximate geographic information

• Website activity

• Cookies and similar technologies

2. How We Use Personal Information

We may use personal information to:

• process and fulfil orders;

• process payments;

• arrange delivery;

• communicate with customers about orders;

• provide customer service;

• process returns, exchanges and refunds;

• maintain business records;

• prevent fraud and unauthorized transactions;

• maintain website security;

• improve our website and products;

• understand customer preferences;

• comply with legal and regulatory requirements;

• send marketing communications where legally permitted and where appropriate consent has been obtained.

3. Consent

Where required by law, we obtain consent before collecting, using or disclosing personal information.

Consent may be express or implied where permitted by applicable law.

You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain services.

4. Marketing Communications

If you subscribe to our newsletter, promotional emails, text messages or other marketing communications, we will use your information to send the communications for which you have provided consent or where otherwise permitted by law.

Commercial electronic messages will be sent in accordance with Canada's Anti-Spam Legislation (CASL).

Marketing messages will identify our business and provide an appropriate unsubscribe mechanism where required. CASL generally requires consent for commercial electronic messages and requires an unsubscribe mechanism.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications, such as order confirmations, invoices or shipping notifications.

5. Cookies

Our website may use cookies and similar technologies to:

• keep items in your shopping cart;

• remember preferences;

• maintain website functionality;

• understand website traffic;

• improve website performance;

• provide relevant advertising where permitted.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

6. Shopify

Our online store is powered by Shopify.

Shopify and its service providers may process personal information in connection with operating the online store, processing payments, preventing fraud, fulfilling orders and providing related services.

Information may be processed or stored in jurisdictions outside Ontario or Canada, subject to applicable law and the privacy practices of the applicable service providers.

7. Payment Processors

We use third-party payment processors to process payments.

Depending on the payment method selected, your information may be processed by providers such as credit-card processors, PayPal or other payment services offered through Shopify.

These providers may collect and process information according to their own privacy policies.

8. Shipping Providers

We may provide your name, shipping address, telephone number and other necessary information to shipping and delivery companies so that your order can be delivered.

We disclose only information reasonably necessary for the delivery and administration of your order.

9. Service Providers

We may disclose personal information to service providers who assist us with:

• website hosting;

• Shopify services;

• payment processing;

• shipping and delivery;

• email marketing;

• customer service;

• website analytics;

• fraud prevention;

• information technology;

• accounting;

• legal and professional services.

Service providers are expected to use information only for authorized purposes and to maintain appropriate safeguards.

10. Legal Requirements

We may collect, use or disclose personal information where reasonably necessary to:

• comply with laws or regulations;

• respond to lawful requests;

• protect our legal rights;

• prevent fraud;

• investigate suspected unlawful activity;

• enforce our agreements;

• protect customers, employees or the public.

11. Business Transactions

If our business or some of its assets are sold, transferred, reorganized, merged or otherwise changed, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

12. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, accounting, tax, legal and regulatory requirements.

When personal information is no longer required, we take reasonable steps to securely dispose of or anonymize it.

13. Security

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of personal information.

These safeguards may include access controls, passwords, secure systems and other appropriate security measures.

No electronic transmission or storage system can be guaranteed to be completely secure.

PIPEDA requires organizations subject to it to use safeguards appropriate to the sensitivity of the information and protect against unauthorized access, loss, disclosure and use.

14. Access and Correction

Subject to applicable law, you may request access to personal information we hold about you and request correction of inaccurate or incomplete information.

Requests should be submitted to:

Privacy Contact: Brian Scott / President
Email: sales@innisfilcreekhoney.com
Address: 6090 10 Sideroad, Cookstown, Ontario, Canada L0L 1L0
Telephone: 705-456-5093

We may require sufficient information to verify your identity before responding to a request.

15. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the concern.

You may also have the right to make a complaint to the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

16. Children's Privacy

Our website is not directed at children who are not legally capable of entering into contracts.

We do not knowingly collect personal information from children for marketing purposes.

17. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The updated version will be posted on our website with a revised effective date.

19. Contact Us

Questions or concerns regarding privacy may be directed to:

Innisfil Creek Honey Ltd.
6090 10 Sideroad, Cookstown, Ontario, Canada L0L 1L0
705-456-5093
sales@innisfilcreekhoney.com
innisfilcreekhoney.com