Contact information

Contact Information

Effective Date: October 15, 2026

Thank you for choosing Innisfil Creek Honey Ltd. We are committed to providing our customers with helpful, timely and professional service.

If you have questions about our Bees, Queens, honey, beekeeping equipment, orders, shipping, returns, wholesale purchases or any other products or services, please contact us using the information below.

1. Business Information

Legal Business Name:
Innisfil Creek Honey Ltd.

Business Address:
6090 10 Sideroad
Cookstown, Ontario
Canada
L0L 1L0

Telephone:
705-456-5093

Email:
sales@innisfilcreekhoney.com

Website:
innisfilcreekhoney.com

2. Customer Service

Our customer service team can assist with questions regarding:

Online orders
Nucleus Colony Reservation
Queen Bee Purchase
Beekeeping Mentoring and Advice
Product availability
Honey and other food products
Beekeeping equipment
Hive components and woodenware
Product specifications
Shipping and delivery
Returns and refunds
Damaged or incorrect orders
Order cancellations
Local pickup, where available
Wholesale and bulk purchases
General inquiries

When contacting us about an existing order, please provide your order number whenever possible so that we can locate your order and assist you more efficiently.

3. Contact by Email

For general inquiries and customer service, please email:

sales@innisfilcreekhoney.com

Please include your name, order number, telephone number and a brief description of your question or concern where applicable.

We will make reasonable efforts to respond to customer inquiries within [1–2 business days].

Response times may be longer during weekends, holidays, peak sales periods or periods of unusually high customer volume.

4. Telephone Contact

Customers may contact us by telephone at:

705-456-5093

Summer Hours Business Hours (March-October): Tuesday - Friday 9 am - 6 pm and Saturday 9 am - 4 pm
Winter Business Hours: Thursday - Friday 9 am - 6 pm and Saturday 9 am - noon

We are CLOSED all Statutory Holidays and Long Weekends and well as 2 weeks over the Christmas Holidays.

Our telephone hours may vary during holidays and seasonal periods.

If we are unable to answer your call, please leave a message including your name, telephone number, order number if applicable, and the reason for your call.

We will make reasonable efforts to return your call as soon as practical.

5. Mailing Address

Correspondence may be sent to:

Innisfil Creek Honey Ltd.
6090 10 Sideroad
Cookstown, Ontario
Canada
L0L 1L0

Please do not send product returns to this address unless we have provided return instructions or otherwise confirmed that the address should be used for the return.

6. Order Inquiries

If you are contacting us about an order, please provide:

Your name
Order number
Email address used for the order
Product name
Date of purchase, if known
Description of the issue or question

For damaged products, we may request photographs of the product, packaging and shipping label to assist with our investigation.

7. Returns and Refunds

Questions concerning returns or refunds should be directed to our customer service team before sending a product back.

Please refer to our Return & Refund Policy for eligibility requirements, return procedures and applicable exclusions.

Nothing in our Contact Information Policy or Return & Refund Policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.

8. Shipping Inquiries

For questions regarding shipping or delivery, please provide your order number and tracking number, if available.

Please refer to our Shipping Policy for information concerning processing times, delivery estimates, shipping charges, carrier delays and other shipping matters.

9. Wholesale and Bulk Orders

We welcome inquiries concerning wholesale, commercial and bulk purchases of honey and eligible beekeeping products.

For wholesale or bulk-order inquiries, please contact us at:

sales@innisfilcreekhoney.cpom

Please include the products and quantities you are interested in purchasing, your business name, delivery location and any applicable timing requirements.

10. Local Pickup

Where local pickup is offered, customers will receive specific pickup instructions after placing an eligible order.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Pickup availability, hours and procedures may vary seasonally.

11. Privacy

When you contact us, we may collect information necessary to respond to your inquiry or provide customer service.

Information may include your name, email address, telephone number, order information and the contents of your communication.

Personal information will be handled in accordance with our Privacy Policy and applicable Canadian privacy legislation.

12. Accessibility and Customer Assistance

If you require assistance communicating with us or accessing information on our website, please contact us and we will make reasonable efforts to assist you.

13. Complaints or Concerns

We take customer concerns seriously.

If you have a complaint regarding a product, order, service or transaction, please contact us directly so that we have an opportunity to investigate and address the matter.

Please provide as much relevant information as possible, including your order number where applicable.

14. Business Identification

For the purposes of online purchases and customer communications, the supplier is:

Innisfil Creek Honey Ltd.
6090 10 Sideroad
Cookstown, Ontario
Canada
L0L 1L0

This information is provided to allow customers to identify and contact the business responsible for operating this online store.

15. Other Policies

Customers should also review our other Shopify store policies:

Terms & Conditions
Privacy Policy
Shipping Policy
Return & Refund Policy
Legal Notice

These policies form part of the information governing purchases made through our online store, subject to applicable law.

16. Contact Us

Innisfil Creek Honey Ltd.

6090 10 Sideroad
Cookstown, Ontario
Canada
L0L 1L0

Telephone: 705-456-5093
Email: sales@innisfilcreekhoney.com
Website: innisfilcreekhoney.com